New Idea: Mocking Tech Support!

⊆ 8:33:00 AM by Mike Santangelo | ˜ 2 responses »

Ticket begins:
" The small copy/fax machine in the * Office has a message that says "No print cartridge" and will not print.  Could you please check to see what it needs.  Thank you. "
Ticket ends.

Initial thoughts: My guess is that it, shockingly, needs a new print cartridge.  Go figure, who would have thought?

End result:

Toner cartridge was ... missing from the printer?  lol wut?  Go figure.  New toner installed weee.


Credit where credit is due, but wouldn't you at least think to check the dang thing?  Ooof.

I will be bringing you the worst of the worst tickets I deal with on a daily basis (slow days during the summer excluded, and sometimes multiple during the day if it's a bad day)



I'm Back!

⊆ 12:33:00 PM by Mike Santangelo | ˜ 3 responses »

Ok, so I haven't written a post here in forever. So sue me. I'm back now and I'm going to try and do this thing again.

I'm going to start with some B.S. though, just to get it out of the way. is neat, and apparently:

I write like
Arthur Clarke

I Write Like by Mémoires, journal software. Analyze your writing!

(In case you don't know who Arthur Clarke is, I'll just drop 2001: A Space Odyssey as a commonly known book)